Difficulty level: 1

How do I contact Unhedged?
How do I give feedback?
How can I share my idea with the Unhedged team?
How do I raise a complaint
How do I contact your privacy officer?

Contact Unhedged

The Unhedged team is always available to help! You can reach us in a couple of ways:

Our chat is available from 9am to 5pm on weekdays, excluding public holidays
Email us at support@unhedged.com.au

If we don't respond to you immediately, we might be offline (the algorithms might never sleep, but we do). Leave your query or comment in the chat window or email us directly and we'll respond to you on the next business day.

If you can't wait until the next business day, we also have an extensive Knowledge Base full of helpful articles that could resolve your query.

Feedback

We would also love to hear from you if you have any feedback for Unhedged, either positive or constructive. We understand that despite our best efforts we might cause frustration, but it's better if you let us know so that we can improve. Please let us know either way!

You can email your feedback to: feedback@unhedged.com.au

I have an idea!

You are all our greatest ambassadors, supporters and beta testers and we would love to hear what you think our next feature should be, or how to improve an existing one. Send your ideas to feedback@unhedged.com.au!

Complaints?

We understand that despite our best efforts, we may make mistakes and of course, you are entitled to make a complaint - and we definitely want to hear from you so we can investigate and respond accordingly.

You can make a complaint to support@unhedged.com.au; we'll then respond to you within 1 business day and resolve your complaint as soon as we can.

Privacy officer

We are committed to respecting the privacy of your personal information. By applying to invest in the Fund, you consent to your personal information being collected and used as set out in our Privacy policy. If we don’t collect this information, we may not be able to provide our services to you.

You can check out our Privacy Policy. If you would like to contact our privacy officer, you can do this via email to privacy@unhedged.com.au.
Was this article helpful?
Cancel
Thank you!